Yesterday i brought my vehicle in for a transmission fluid flush and to have my wiper blades replaced. I anticipated there may be a few additional preventative maintenance jobs I may need performed since my car is a 2002 Sonata. I was informed that I need a coolant flush and my rear brakes serviced. Since it is important to me that I keep my car in good shape I was completely fine with paying for these additional services. Then I was informed that there was a recall on several items on my car and that my subframe needed to be replaced.

While I was not expecting this type of work needing ot be done I was provided a rental and still happy with the level of customer service I received. Then this morning I was called and informed my window would not go up after a subsequent inspection and that I would need to pay for a new regulator. There was no mention of this while I was at Hyundai when they informed me that I needed a brake service and coolant flush as well. My window worked fine yesterday. There was absolutely nothing wrong with it. I park my vehicle outdoors overnight and would have had to have the window serviced right away if it would not close. I was told that the handles of my doors were recalled also... could my window have been damaged when this service was being performed? When I asked to speak with the customer service manager I was told that it was unfortunate that the window regulator broke while the car was being serviced but that it was going to happen anyways. When they called me at 7:30am to tell me about the broken window it was pouring rain. Of course I was compelled to okay the repair. I am extremely disappointed I have to pay an extra $158 for something that was working fine when I entrusted the car of my auto to your technicians yesterday.

I drive a Hyundai, my parents have a 2004 Sante Fe, and my brother drives a 2006 Sonata all purchased from Family Hyundai. It was on my recommendation that they all purchased Hyundais after I convinced them of their excellent warranty and customer service. They all have their vehicles serviced there as well. The service rep then gave me a discount on the part, but we all know that the labor is what costs the most anyways. I would have had no problem paying for the part since I was leaving with a new part in my car but I don't think I should have had to pay for the labor since the part did not break while I had possession of my vehicle.

I am impressed with the changes the service department has made in order to be more accessible to customers. It is much easier to get an appointment now and Tom Salin was extremely helpful. But with this window issue I don't think i will be returning to Hyundai for service and I will be rethinking buying a new Sonata in the future.

Tom, our service representitive, is exceptional. I don't use the word exceptional very often. He is a pleasure to deal with.

Everything was taken care of in a courteous and timely manner. Thanks!

Fabulous treatment as always!!

Tom is always Great! It's always a joy to go see him and I never have an issue with things.

The service I received has been good. Tom is fantastic. This is the 3rd time I have been in and I had some serious work completed on the last visit and everything went well.

I was quite pleased with the service I received. I am looking forward to the same high quality customer care at Family Hyundai as I received from my former dealership in Roswell, Georgia.

The service received was excellent! The staff was courteous and expedient in delivery of service to my car. Tom was outstanding as he listened to my concerns and got my vehicle serviced ahead of the time he quoted me.

The service I received surpassed my expectations. Thank You so much!

I have been very happy with the service at Family Hyundai for the past nine years I have been going there! More so, I noticed a huge change in the past 3 or so years.

Everything was taken care of to my satisfaction an I am EXTREMELY HAPPY with the service I received!! I could not ask for a better service experience. The staff was friendly and helpful as usual and my vehicle was much cleaner when it returned than when I dropped it off!!! If only everything were so easy!!!

I have never been disappointed in my dealings with Family Hyundai. Tom was most gracious in his dealings with us. At the moment, I cannot think of a way to improve on our expectations.

To say I am completely satisfied would be an understatement. Considering it was the holiday weekend I thought I was very fortunate that I could get in on such short notice. Tom met me and turned a bad experience a great outcome. I will always recommend your dealership to family and friends.

I am very happy with everything, including my purchasing experience. I do not know how it could be better.

I was impressed with the service attendant quickly taking care of me so promptly, even before I exited the car; loved that!  Tom Salin, who got me registered, was so nice and personable and was quite easy to speak with. I had a quick maintenance job and I was in and out exactly when he said. I was greatly pleased with my experience.

The service was excellent. Keep up the good work.

Everything was super. The car was done as promised. My son wasn't pressured into any type service he didn't need and we both had a great experience, as always.

Outstanding! Before I bought a Hyundai...I was always hesitant to go to the dealers. At Family Hyundai you are treated with respect and you are listened to. I'm always made to feel welcome. Everyone seems to enjoy their job. Family Hyundai has a very positive atmosphere. Keep up the amazing job!

Both the buying experience and the service experience with this dealer is better than any other I've dealt with. Thanks!

I had my car in for an oil change; everything was handled to my complete satisfaction.