The experience here at Family was fantastic. Tony C Bob Ross were great to work with. They made our car buying experience very easy and non- stressful. We were treated kindly and with courtesy at all times. We would definitely recommend Family to friends and family and will for sure be back to purchase another vehicle.

The sales person was informative and answered all our questions with detail.  He was pleasant and I could tell that he enjoyed his job. He always asked if we needed something to drink or if there was anything that he could get for us to make us more confortable.  This was a very pleasant experience.  

Travis Lampp

Yesterday i brought my vehicle in for a transmission fluid flush and to have my wiper blades replaced. I anticipated there may be a few additional preventative maintenance jobs I may need performed since my car is a 2002 Sonata. I was informed that I need a coolant flush and my rear brakes serviced. Since it is important to me that I keep my car in good shape I was completely fine with paying for these additional services. Then I was informed that there was a recall on several items on my car and that my subframe needed to be replaced.

While I was not expecting this type of work needing ot be done I was provided a rental and still happy with the level of customer service I received. Then this morning I was called and informed my window would not go up after a subsequent inspection and that I would need to pay for a new regulator. There was no mention of this while I was at Hyundai when they informed me that I needed a brake service and coolant flush as well. My window worked fine yesterday. There was absolutely nothing wrong with it. I park my vehicle outdoors overnight and would have had to have the window serviced right away if it would not close. I was told that the handles of my doors were recalled also... could my window have been damaged when this service was being performed? When I asked to speak with the customer service manager I was told that it was unfortunate that the window regulator broke while the car was being serviced but that it was going to happen anyways. When they called me at 7:30am to tell me about the broken window it was pouring rain. Of course I was compelled to okay the repair. I am extremely disappointed I have to pay an extra $158 for something that was working fine when I entrusted the car of my auto to your technicians yesterday.

I drive a Hyundai, my parents have a 2004 Sante Fe, and my brother drives a 2006 Sonata all purchased from Family Hyundai. It was on my recommendation that they all purchased Hyundais after I convinced them of their excellent warranty and customer service. They all have their vehicles serviced there as well. The service rep then gave me a discount on the part, but we all know that the labor is what costs the most anyways. I would have had no problem paying for the part since I was leaving with a new part in my car but I don't think I should have had to pay for the labor since the part did not break while I had possession of my vehicle.

I am impressed with the changes the service department has made in order to be more accessible to customers. It is much easier to get an appointment now and Tom Salin was extremely helpful. But with this window issue I don't think i will be returning to Hyundai for service and I will be rethinking buying a new Sonata in the future.

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We have two Hyundai cars and do all of our service at Family Hyundai.  The service department is top notch.  Always ready to explain what will be done and always with a smile.  Thank you for making my morning in the service area pleasant.

We had a very satisfying experience. Everyone we dealt with was very courteous and they made sure we were completely satisfied.

Great experience as always. I would recommend Family Hyundai to all my friends and I will purchase another Hyundai from Family when the need arises.

The service process I went through last week exceeded my expectations greatly. I came in for a quick checkup because I had hit a tire on 294 and the group put my car on the lift and checked it all. Updated the software due to an upgrade from Hyundai and washed and vacuumed the car. I was very impressed.

Everything was very satisfactory and done in such a timely manner. Everyone there is very helpful. Thanks Family Hyundai!

Service was excellent as always. Will never go elsewhere for Hyundai Service.

Everything was super. The car was done as promised. My son wasn't pressured into any type service he didn't need and we both had a great experience, as always.

Both the buying experience and the service experience with this dealer is better than any other I've dealt with. Thanks!

The service & the staff are always excellent & service is done in a timely manner.

We are always pleased with the service department. Just purchased Hyundai #4 from Family Hyundai.

I am very happy with the service I received. I worked with Joe and he was very polite and helpful.

From Tom my advisor to Michael the service manager, to the man who washed my car, Everyone was Great!! Thank You..